100% Money-Back Guarantee
We aim to ensure you are fully satisfied with our digital products and AI services. If you are not satisfied, you may request a refund within the eligible refund period, subject to the conditions below.
Digital Products & Services
All products and services offered on this website are digital and non-physical, including but not limited to:
- AI tools and software access
- Digital subscriptions and memberships
- AI-generated outputs and services
- One-time digital packages
No physical goods are shipped or returned.
Refund Eligibility (60 Days)
You may request a refund within 60 days of purchase if:
- You are not satisfied with the Service
- The Service has technical issues that cannot be resolved
- The product materially differs from its description
However, please note:
- Refund eligibility may depend on usage level of the Service
- If the Service has been fully accessed or significantly used, a refund may be partially or fully denied
- Abuse of the refund system may result in refusal of future purchases
EU Consumer Rights Notice
If you are located in the European Union, you may have statutory rights under EU consumer protection laws.
However, you acknowledge that:
- Digital services are often delivered immediately after purchase
- By completing the purchase, you consent to immediate performance of the service
- You agree that the right of withdrawal may be lost once access to digital content begins, where legally applicable
This does not affect your mandatory consumer rights under Bulgarian and EU law.
How to Request a Refund
To request a refund:
Step 1 – Contact Us
Email our support team at info@imecpay.com with your order details and reason for the request.
Step 2 – Review Process
We will review your request and may ask for additional information regarding usage of the Service.
Step 3 – Decision
If approved, your refund will be processed to your original payment method.
Refund Processing Time
Approved refunds are processed within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Exceptions (Non-Refundable Cases)
Refunds may be refused in the following cases:
- Full or extensive use of the digital service
- Violation of Terms & Conditions
- Fraudulent or abusive refund requests
- Expired refund request period (beyond 60 days)
- Free trials, promotional access, or bonus services (unless stated otherwise)